Roylebd Privacy Policy — Our commitment to protecting your information

1Role

Roylebd is a trusted online gaming and entertainment platform for members in Bangladesh. We believe every member should have full control over their personal information. This Privacy Policy is designed to give you a clear picture of what data we collect, why we collect it, and how it is kept safe.

At Roylebd, privacy is not a formality — it is a core commitment. From the moment you join, protecting your information is our responsibility. We never sell your personal data or share it with third parties without your consent.

This Privacy Policy should be read together with Roylebd's Terms and Conditions. Both documents together form the complete framework governing your use of the platform.

2What Information We Collect

Roylebd only collects information that is genuinely necessary to provide our services. We never ask for excessive or unnecessary personal data.

Personal Identity Information:

• Full name (as provided during registration)
• Date of birth (for age verification)
• Mobile Number
• Email address (if provided)
• National ID number (during KYC verification)

Financial Information:

• Mobile Banking Account Number (for deposit/withdrawal)
• Bank account details (where applicable)
• Transaction history and amount
• Date and time of deposits & withdrawals

Technical Information:

• IP Address & Device Type
• Browser and operating system information
• Login time, logout time, and session duration
• Gaming History & Betting Patterns
• Cookies & Local Storage Data

3How We Collect Data

Roylebd collects your information through various methods. At every step, we apply the highest security standards to keep your data protected.

• Directly Provided Information: Information you provide when registering, completing KYC verification, or contacting support.
• Automatically Collected Information: Device, browser, and connection data is automatically recorded whenever you use the platform.
• Transaction Details: Data is collected from every deposit, withdrawal, and gaming activity.
• Cookies & Tracking Technologies: Session data and preferences are saved via cookies stored in your browser.
• Third-Party Verification: Confirmation data may be received from payment partners during identity verification or payment processing.

4Purpose of Data Use

Roylebd uses your personal information only for specific, legitimate purposes. We never misuse your data under any circumstances.

• Account Management: To create, manage, and keep your account secure.
• Identity Verification: To verify age and identity, and to maintain the security of the platform.
• Transaction Processing: To ensure deposits and withdrawals are processed smoothly.
• Customer Support: To handle your questions, complaints, and support requests.
• Fraud Prevention: To protect your account and detect unusual activity.
• Legal Compliance: To meet applicable legal and regulatory requirements.
• Service Improvement: For analytical purposes to enhance your gaming experience.
• Promotional Communications: To inform you about offers and promotions, if you have given your consent.

5Data Sharing Policy

Roylebd does not share your information with third parties — that is a core principle we stand by. However, there are a few limited circumstances where sharing may be necessary:

• Payment Partners: Only the minimum information required to complete a transaction is shared with the payment processor. They are also bound by strict privacy policies.
• Legal Obligations: We are legally required to provide information when ordered by a court or in response to a valid request from a government authority.
• Fraud Prevention: Information may be disclosed to relevant authorities in cases of money laundering or serious fraud.
• Technology Service Providers: Technology providers that support platform operations may have limited access to data — however, they are bound by strict contractual confidentiality obligations.

Outside of these cases, Roylebd does not share your information with any third party without your explicit consent.

6Cookies & Tracking Technologies

The Roylebd website uses cookies and similar technologies to enhance your browsing experience and support the secure operation of the platform.

Cookie Types:

• Essential Cookies: To keep login sessions active and maintain security — the platform cannot function without these.
• Preference Cookies: To remember your language, theme, and preference settings.
• Analytics Cookies: To understand which pages are used most — this helps us improve our service.
• Security Cookies: To detect unusual login activity and identify suspicious behavior.

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.

7Data Retention Period

Roylebd retains your information only for as long as needed. Each type of data has a defined retention period, determined by legal requirements and legitimate business needs.

• Identity information is retained for up to 5 years after account closure.
• Financial transaction records must be retained for up to 7 years to meet legal obligations.
• Gaming history is retained for up to 3 years.
• Technical logs are automatically deleted after 1 year.
• Once the retention period expires, data is securely deleted or anonymized.

8Your Rights

You have a number of important rights regarding your privacy on Roylebd. We respect and uphold these rights at all times.

To exercise any of these rights, contact our support team. We typically respond within 30 business days.

9Security Measures

Roylebd uses industry-leading security technology to protect your information. Our security infrastructure is reviewed and updated on a regular basis.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication: An additional security layer is applied at login.
• Server Security: Data is stored on secure servers with no unauthorized access permitted.
• Regular Audits: Regular internal audits are conducted to identify security vulnerabilities.
• Staff Training: Staff members with access to your data undergo strict privacy training.
• Breach Notification: In the event of a data breach, you will be notified as quickly as possible in accordance with applicable law.

10Minor's Privacy

Roylebd is strictly for individuals aged 18 and above. We never knowingly collect personal information from minors.

Date of birth is verified during registration. If a minor creates an account using false information and this is later identified, that account and all associated data will be deleted immediately.

If you suspect that a minor in your household is using Roylebd, please notify our support team immediately.

11Policy Updates

Roylebd may update this Privacy Policy from time to time as needed. For any significant changes, we will:

• We will display a dedicated notice on the platform
• We will send a notification to your registered email or mobile number
• The "Last Updated" date will be clearly displayed at the top of the page

Continued use of the platform after any changes will be taken as acceptance of the updated policy. We recommend visiting this page regularly.

12Contact

For any questions, requests, or concerns regarding this Privacy Policy, please contact the Roylebd support team. We are always ready to assist you.

Our Email: [email protected]

We typically respond within 24 hours on business days. For urgent matters, please reach out via live chat.